Frequently Asked Questions
Everything you need to know about shopping with Jockey India
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your delivery status.
What is the return policy for innerwear?
Due to hygiene reasons, we do not accept returns or exchanges on innerwear, including briefs, trunks, and panties, unless there is a manufacturing defect.
How long does shipping usually take?
Standard delivery typically takes 3 to 5 business days for metro cities and 5 to 7 business days for other locations across India.
How do I find the right size for me?
Each product page features a comprehensive 'Size Guide' link. We recommend measuring yourself and comparing it to our chart to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are the products sold online authentic?
Yes, this is the official Jockey India website. All products sold here are 100% authentic and sourced directly from Page Industries Ltd., the licensed franchisee.